Privacy Policy

Welcome to Crincer Bio. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding your data when you use our website and services.

By using Crincer Bio, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you create an account or contact us, we collect information that you voluntarily provide, including:

• Name: Your full name as provided during registration or in contact forms
• Email Address: Used for account access, communication, and service updates
• WhatsApp Number: Collected for direct communication and support purposes
• Creator Category: Your professional category to help us personalize your experience
• Page Content: Links, text, images, and other content you add to your Crincer Bio page
• Payment Information: Billing details for subscription services (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• Usage Data: Pages visited, time spent, click patterns, and navigation paths
• Device Information: Browser type, operating system, screen resolution, and device identifiers
• IP Address: Your internet protocol address for security and analytics purposes
• Cookies: Small data files stored on your device (see our Cookie Policy for details)

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Create and maintain your Crincer Bio account
• Provide, operate, and improve our platform features
• Process your subscription payments and generate invoices
• Deliver customer support and respond to your inquiries
• Send important service announcements and updates

Analytics and Improvement

• Analyze usage patterns to improve user experience
• Understand which features are most valuable to creators
• Identify and fix technical issues
• Develop new features based on user needs

Communication

• Respond to your questions and support requests
• Send transactional emails about your account
• Provide marketing communications (with your consent, which you can withdraw anytime)
• Communicate via WhatsApp when you've provided your number for this purpose

Legal and Security

• Comply with legal obligations and law enforcement requests
• Prevent fraud, abuse, and security threats
• Enforce our Terms of Service
• Protect our rights, property, and user safety

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Third-party vendors who help us operate our business (hosting, payment processing, analytics). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
• With Your Consent: When you explicitly agree to share your information with third parties

Important: Content you publish on your Crincer Bio page is publicly accessible. Do not include sensitive personal information in your public page that you don't want others to see.

Cookies and Tracking

We use cookies and similar technologies for essential website functionality and analytics. Our use of cookies is minimal and privacy-focused:

• Essential Cookies: Required for basic site functionality like login sessions
• Analytics Cookies: Used only with your explicit consent to understand how users interact with our site

You can control cookie preferences through our consent banner and your browser settings. For detailed information, see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your account is active
• Inactive Accounts: If your account is inactive for 2 years, we may delete your data after notifying you
• Deleted Accounts: When you delete your account, we remove your personal data within 30 days, except what we must retain for legal compliance
• Legal Requirements: Some data may be retained longer for tax, accounting, or legal purposes

Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

You can access and export your data at any time from your account dashboard. We provide data in standard formats (JSON, CSV) for easy portability.

Correction

You can update your personal information through your account settings. If you need help, contact us at [email protected].

Deletion

You can request deletion of your account and personal data. Go to Settings and click Delete Account, or email us at [email protected].

Marketing Opt-Out

You can unsubscribe from marketing emails using the unsubscribe link in any marketing message or by updating your preferences in your account settings.

Cookie Control

You can accept or decline analytics cookies through our consent banner. Essential cookies cannot be disabled as they're required for the site to function.

WhatsApp Communication

If you provide your WhatsApp number, we may use it to:

• Send service notifications and support responses
• Provide customer support when you contact us
• Share important account updates

We will not share your WhatsApp number with third parties for marketing purposes. You can opt out of WhatsApp communications by contacting us.

India Compliance and International Users

Crincer Bio is based in India and primarily serves Indian creators. We comply with Indian data protection laws and regulations. While we follow GDPR-inspired principles for data protection, our primary legal framework is Indian law.

If you access our services from outside India, please be aware that your information may be transferred to, stored, and processed in India. By using our services, you consent to this transfer.

Children's Privacy

Crincer Bio is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you are between 13-18, you must have parental consent to use our services. If we discover we have collected information from a child without proper consent, we will delete it immediately.

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and authentication requirements
• Secure payment processing through certified providers

However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page with a new effective date
• Sending an email to your registered email address
• Displaying a notice on our website

Your continued use of our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support Email: [email protected]
• Phone: +91 80 6824 1000
• Address: 14th Floor, Concorde Towers, UB City, Vittal Mallya Rd, Ashok Nagar, Bengaluru, Karnataka 560001, India

We will respond to your inquiry within 30 days.