Refund Policy

At Crincer Bio, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds are available and how to request them. We believe in fair, transparent refund practices that protect both creators and our business.

Annual Plans - 14-Day Money-Back Guarantee

For all annual subscription plans (paid yearly), we offer a 14-day money-back guarantee with pro-rated refunds:

• Eligibility Period: You can request a refund within 14 days of your initial purchase or renewal
• Pro-Rated Amount: Refunds are calculated based on unused time remaining in your subscription period
• Calculation Example: If you paid ₹17,988 for a Creator annual plan and request a refund after 7 days, you'll receive a pro-rated refund for the remaining 358 days
• First-Time Users: If you're unhappy within the first 14 days and haven't extensively used the service, you may receive a full refund at our discretion

Monthly Plans - 7-Day Refund Window

For monthly subscription plans, we offer a more limited refund window:

• Eligibility Period: You can request a refund within 7 days of your initial purchase or monthly renewal
• Refund Amount: Full refund of the monthly subscription fee if requested within 7 days
• After 7 Days: Monthly subscriptions are non-refundable after the 7-day window expires
• Cancellation: You can cancel anytime to prevent future charges, but partial refunds are not available for monthly plans

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected] with "Refund Request" in the subject line
2. Provide Information: Include your account email, subscription plan, purchase date, and reason for the refund request
3. Verification: Our team will verify your account and subscription details
4. Processing: Once approved, refunds are processed within 7-10 business days
5. Confirmation: You'll receive an email confirmation when the refund has been initiated

Refund Processing Time

After we approve your refund request:

• Processing Time: 7-10 business days from approval
• Payment Method: Refunds are issued to the original payment method used for purchase
• Bank Processing: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account
• UPI Payments: Typically faster, often showing within 2-3 business days
• Credit Cards: May take 5-7 business days to reflect on your statement

Non-Refundable Items and Services

The following are not eligible for refunds under any circumstances:

• Custom Development Work: Any bespoke development, custom features, or white-label services performed specifically for your account
• Setup Fees: One-time setup or onboarding fees (if applicable to your plan)
• Third-Party Services: Costs related to third-party integrations, domain registration, or services provided by external vendors
• Data Export Fees: Any fees charged for premium data export or migration services
• Promotional Plans: Special promotional pricing or discounted plans may have different refund terms as specified at the time of purchase

Account Termination and Refunds

When you request a refund:

• Access Termination: Your account access will be terminated once the refund is processed
• Data Retention: You have 30 days to export your data before permanent deletion
• Page URL: Your custom crincer.bio URL will become available for other users
• Content Removal: Your public page will be immediately unpublished

Exceptions and Special Circumstances

We may consider refund requests outside the standard windows in exceptional cases:

• Service Outages: Significant, prolonged service disruptions caused by Crincer Bio
• Billing Errors: If you were incorrectly charged due to a system error
• Duplicate Charges: Accidental duplicate payments
• Health or Emergency: Documented medical emergencies or exceptional personal circumstances

These exceptions are evaluated on a case-by-case basis. Please contact our support team with documentation if you believe your situation qualifies.

Cancellation Without Refund

You can cancel your subscription at any time without requesting a refund:

• Immediate Cancellation: Go to Account Settings and click Cancel Subscription
• Access Continuation: You'll retain access until the end of your current billing period
• No Future Charges: Your subscription will not renew, and you won't be charged again
• Data Retention: Your account and data remain accessible until the subscription expires

Indian Consumer Law

This Refund Policy complies with Indian consumer protection laws. If you are an Indian consumer, you have rights under the Consumer Protection Act, 2019. Nothing in this policy limits your statutory rights. If there's a conflict between this policy and applicable Indian consumer law, the law will prevail.

For disputes related to refunds, you may file a consumer complaint with the appropriate consumer forum in India.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will not affect refund requests for purchases made before the policy change. We will notify users of significant changes through:

• Email notification to registered users
• Notice on our website
• Update to the "Last Updated" date at the top of this page

Contact Us About Refunds

If you have questions about our refund policy or want to request a refund, please contact us:

• Email: [email protected]
• Phone: +91 80 6824 1000
• Subject Line: "Refund Request" or "Refund Policy Question"

Our support team is available Monday-Friday, 9:30 AM - 6:30 PM IST, and Saturday 10:00 AM - 4:00 PM IST. We aim to respond to all refund requests within 24 hours on business days.

Our Commitment: We want you to love Crincer Bio. If our service doesn't meet your expectations, we'll work with you to make it right. Our refund policy is designed to be fair and transparent, giving you peace of mind when you subscribe.